MindX Resolve · AI customer-service worker
The AI support worker that finishes the job
Resolve answers your customers 24/7 and takes the action in Shopify: returns, exchanges, cancellations, order edits and refunds. It checks the result and logs every step. You pay $0.90 per resolved conversation, and nothing when it hands off to your team.
MindX Resolve
Store chat · Order #1043
- CustomerHi! The jacket I ordered is too small. Can I return it?
- MindX ResolveSorry about that, Maya! I can swap it for a size L. It's in stock and ships today, free. Or I can refund $89 to your card. Which would you like?
- CustomerExchange please!
- MindX ResolveDone! Your size L ships today and tracking is on its way to your email. Here's your free return label for the size M.
Action log
- Read order #1043Shopify
- Checked policy: 30-day free exchangeMindX Brain
- Checked stock: size L, 12 availableShopify
- Created exchange order #1044Shopify
- Generated return labelShopify
- Sent tracking to customerEmail
38 sec to resolve$0.90 MindX fee$89 revenue kept
What Resolve handles
| Request | What Resolve does |
|---|---|
| Where is my order? | Live tracking, delay explanations, carrier claims. Warns customers before they ask when a shipment is late |
| Change my order | Updates address, size, color or items before fulfillment |
| Cancel my order | Cancels unfulfilled orders within your rules, or offers a swap first |
| I want to return this | Checks eligibility, offers an exchange or store credit first, creates the return and label |
| Where is my refund? | Shows refund status, or issues the refund within your limit |
| It arrived damaged | Collects photos, sends a replacement or refund within your rules |
| Product questions | Answers from your catalog, policies and past answers |
Where is my order?
What Resolve does: Live tracking, delay explanations, carrier claims. Warns customers before they ask when a shipment is late
Change my order
What Resolve does: Updates address, size, color or items before fulfillment
Cancel my order
What Resolve does: Cancels unfulfilled orders within your rules, or offers a swap first
I want to return this
What Resolve does: Checks eligibility, offers an exchange or store credit first, creates the return and label
Where is my refund?
What Resolve does: Shows refund status, or issues the refund within your limit
It arrived damaged
What Resolve does: Collects photos, sends a replacement or refund within your rules
Product questions
What Resolve does: Answers from your catalog, policies and past answers
It doesn't just answer. It resolves.
A basic AI chat tells a customer to wait for an agent. Resolve works like your best team member:
Step 1: Understand
Understands the request and who is asking
Step 2: Check
Checks the order, shipment, policy and customer history in MindX Brain
Step 3: Decide
Decides the right action inside your rules
Step 4: Act
Acts in Shopify and your other tools
Step 5: Verify
Verifies the change actually happened
Step 6: Learn
Learns from the outcome for next time
Built to prevent tickets, not just answer them
When a carrier falls behind, Resolve spots it, messages the affected customers first, and records how many follow-up tickets that saved. A chatbot waits for the complaint. Resolve gets ahead of it.
- Illustrative
- Carrier delay spottedUSPS · 2-day scan gap · 38 orders
- Customers told first38 delay notices sent with new dates
- Tickets prevented31 follow-up tickets avoided
Autonomy you turn up over time
| Mode | What happens | Best for |
|---|---|---|
| DraftLevel 1 of 3 | Resolve writes the reply and action; your team clicks send | Week 1 |
| ApproveLevel 2 of 3 | Resolve acts on safe requests; asks you for anything risky | Weeks 2 to 4 |
| AutomaticLevel 3 of 3 | Resolve handles the request types you choose, within your limits | Once you trust the results |
Draft
What happens: Resolve writes the reply and action; your team clicks send
Best for: Week 1
Approve
What happens: Resolve acts on safe requests; asks you for anything risky
Best for: Weeks 2 to 4
Automatic
What happens: Resolve handles the request types you choose, within your limits
Best for: Once you trust the results
Your rules, enforced every time
- Set limits in plain English, for example "auto-refund under $50 if unopened"
- Anything outside your rules goes to a human with full context
- Every action is logged with the reason, the rule and the result
- Hand-offs land in your helpdesk (Gorgias or Zendesk) with a summary, so nobody asks the customer twice
Channels
- Website chat
- Facebook Messenger
Works inside Gorgias and Zendesk.
$0.90 per resolved conversation. $0 when it goes to a human. Plus your MindX Brain plan from $49 a month.
See pricingQuestions about Resolve
What counts as "resolved"?
A conversation where the customer's request was completed by Resolve and the customer did not come back about the same issue within 72 hours. [Confirm the window before launch.]
Will it replace my support team?
No. It takes the repetitive work so your team handles the conversations that need a person.
Can it make mistakes?
Any AI can. That's why Resolve works inside your rules, verifies its actions and hands anything uncertain to a human.
How long does setup take?
Most stores connect in under an hour and start in draft mode the same day.