MindX AI · The Ecommerce Brain for Shopify
Your whole store, in one brain. AI workers that do the work.
MindX connects Shopify, your helpdesk, shipping and returns. Then MindX Resolve answers customers and takes the action (returns, exchanges, cancellations, order edits, refunds) inside your rules. You pay only when it's resolved.
Free early access. No credit card.
MindX Resolve
Store chat · Order #1043
- CustomerHi! The jacket I ordered is too small. Can I return it?
- MindX ResolveSorry about that, Maya! I can swap it for a size L. It's in stock and ships today, free. Or I can refund $89 to your card. Which would you like?
- CustomerExchange please!
- MindX ResolveDone! Your size L ships today and tracking is on its way to your email. Here's your free return label for the size M.
Action log
- Read order #1043Shopify
- Checked policy: 30-day free exchangeMindX Brain
- Checked stock: size L, 12 availableShopify
- Created exchange order #1044Shopify
- Generated return labelShopify
- Sent tracking to customerEmail
38 sec to resolve$0.90 MindX fee$89 revenue kept
Your support inbox asks the same five questions all day
Each one means opening Shopify, the carrier site and the returns app, then typing the same answer again.
Your inbox
- Where is my order?38 open
- Can I change my address?9 open
- I want to return this.14 open
- Where is my refund?11 open
- It arrived damaged.4 open
~$4,850a month
Fully loaded cost of one US support agent.
Median wage $44,770 (BLS, May 2025) plus 30% for benefits and taxes.
~$4per conversation
What a human-handled ticket costs at about 1,200 conversations a month.
20+tools
What a growing Shopify brand stitches together, none of which talk to each other.
One brain. Every tool. AI workers on top.
MindX Brain builds one live model of your business from the tools you already use. AI Workers use it to do real jobs, and every job they finish makes the Brain smarter.
- Shopify
- Helpdesk
- Shipping
- Returns
- Email and ads
MindX Brain
- Business model
- Memory and policies
- Reasoning and planning
- Guardrails and verification
- Outcome ledger
- MindX ResolveLive now
- MindX ConvertLive now
- MindX GrowComing later
- Live now
MindX Resolve
Your AI customer-service worker. Resolves order, return, refund and change requests end to end.
Meet Resolve - Live now
MindX Convert
Your AI sales worker. Answers pre-sale questions and recommends the right product.
Meet Convert - Coming later
MindX Grow
Your AI marketing worker. Win-back and retention you only pay for when it works.
Join the waitlist
Connects to Shopify · Gorgias · Zendesk
Answers on web chat, email, WhatsApp, Instagram and Messenger
Live in an afternoon, not a quarter
Step 1: Connect
Install MindX from the Shopify App Store and connect your helpdesk. Read-only to start.
Step 2: See your Brain Scan
In minutes, MindX shows what your customers ask about, what it costs you and what is causing it.
Step 3: Set your rules
Choose what Resolve can do alone (for example, refunds under $50) and what needs your approval.
Step 4: Let Resolve work
Start in draft mode, approve replies with one click, then switch safe requests to automatic.
It doesn't just answer. It resolves.
A basic chatbot tells a customer to wait. Resolve checks the order, the policy and the stock, makes the change in Shopify, confirms it worked, and tells the customer, in under a minute.
- 1. Understands the request and who is asking
- 2. Checks the order, shipment, policy and customer history in MindX Brain
- 3. Decides the right action inside your rules
- 4. Acts in Shopify and your other tools
- 5. Verifies the change actually happened
- 6. Learns from the outcome for next time
Everyone reports revenue. MindX reports profit.
Every action MindX takes lands in your outcome ledger: conversations resolved, hours saved, refunds turned into exchanges, cancellations saved. You see the dollars, not a chart of "engagement".
Outcome ledger · last 7 days
- 1,087Conversations resolved
- 72Human hours saved
- 41Refunds turned into exchanges
- $3,650Revenue kept
See what your support inbox is costing you, free
Connect Shopify and your helpdesk. In minutes, MindX analyzes your last 90 days and shows your top ticket reasons, what they cost, and which products, carriers or regions cause them.
Get early accessRead-only. We never message your customers during a scan.
Pay for the Brain. Pay workers only for results.
MindX Brain starts at $49 a month. MindX Resolve costs $0.90 per resolved conversation, and nothing when a conversation goes to a human.
What would MindX cost you?
- Your MindX bill
- $829
- Human cost for the same work
- $2,828
- You save each month
- $1,999
Growth plan $199 + 700 × $0.90 = $829 a month.
Human cost is based on the $44,770 median US customer service wage (BLS, May 2025) plus 30% for taxes and benefits, at about 1,200 conversations a month. Your numbers will vary.
Autonomy you control
You set the rules
Approval for anything risky
Every action logged and reversible where possible
Your data stays yours
Questions merchants ask
What is MindX?
The Ecommerce Brain for Shopify merchants. It connects your tools into one live model of your business and runs AI Workers that do real work, starting with customer service.
How is MindX different from a chatbot?
A chatbot answers. MindX Resolve takes the action (a return, exchange, cancellation, edit or refund), checks it worked and logs it.
Do I have to replace my helpdesk?
No. MindX works with Gorgias and Zendesk. Hand-offs land in the tool your team already uses.
Which stores is MindX for?
US Shopify brands with a steady support queue, typically 300 to 10,000 orders a month.
Give your team the operating power of a billion-dollar brand
Start with a free Brain Scan. Hire MindX Resolve when you're ready.